Terms & Conditions

Buying from Hurdwick

For items available for immediate purchase, orders may be placed via this site and paid for using a credit or debit card, PayPal account. or Bank Transfer. Once payment has been received, I will endeavour to dispatch your order as soon as possible – normally within two working days.

For bags that are made to order, please select the Enquire or Order button, or contact me, so that we can discuss the available options. The lead times may be up to six weeks, but will usually be shorter. I will advise on the likely completion time when agreeing your option choices with you.

The hair on hides vary in their texture and pattern such that every piece is unique. I will make every effort to choose a piece of hide that has a good mix of colours, but please contact me should you have something more specific in mind.

Delivery

Prices quoted on the website for delivery are for delivery by Royal Mail Signed For, and items will normally be with you within 2 working days of dispatch.

Please ensure that you provide accurate contact and delivery details. I cannot accept liability for any failed or late deliveries due to being provided with incorrect details, or for damage caused to goods whilst in transit.

Cancellations, Returns & Refunds

Items may be returned to me for exchange or refund if you contact me to make your request within 14 days of delivery. Please ensure that the item is then returned to me within 21 days of delivery. Items must be returned in their original packaging.

Custom or personalised orders cannot be returned or exchanged, unless they are damaged or defective.

Cancellation requests must be received within 24 hours of placing your order.

Statutory Rights

Nothing contained within these Terms and Conditions affects your statutory rights as a consumer.

Privacy Policy

Our full privacy policy may be found here.

General Information

Whilst every effort has been made to ensure that the information contained in this website is correct, I cannot be held responsible for any errors that may occur. I reserve the right to modify or discontinue products or change prices without prior notice.

By placing an order through this site you are agreeing to accept these terms and conditions.